Shipping Policy

Turnaround: All orders are usually shipped within 48 hours Monday – Friday 8.45am – 5pm.


We use the following carriers to deliver our orders:

  Australia Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. In most cases, a flat rate of $9.90 applies in most cases.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 


Goods must be returned to us within 14 days from date of delivery.

  • Items must be returned in the original, and undamaged, manufacturer’s packaging;
  • Items contained within this packaging must be in original condition;
  • Part numbers on the returned items must be legible and undamaged.

Helmet exchanges are reviewed on a case by case basis, and are not approved until assessed by City Coast Motorcycles and deemed resalable.

Freight charges incurred in returning goods to City Coast Motorcycles will be at the customer’s expense, with exception to faulty items, items returned under warranty, and items received as a result of our error. 

Exchange and Return Timeframe

City Coast Motorcycles asks that you allow up to 5 business days for us to process and ship your exchange or process your refund once your return has been received in store.

For refunds, 3 to 5 business days should be allowed from the date City Coast Motorcycles initiates refund.